Tuesday, December 03, 2013

Welcome to the world of Entrepreneurship.

  • Moses fled Egypt to become a shepherd in Sinai 
  • Jesus roamed the land of Israel to preach to the masses 
  • Buddha was a wandering Monk 
  • Mohammed, a travelling merchant who often slept and meditated in remote caves
  • It was in their separation from home, family, friends, community and comfort zone that these individuals found 3 things - God, Themselves and a New Religion
  • Explore the biographies of new change makers ...leaders, artists, musicians, scientists and entrepreneurs ... people who brought something new and innovative to the world like .....Mark Zuckerberg, Albert Einstein, Steve Jobs, Oprah, Marie Curie, John Lennon, Madonna, Stephen Colbert, Coco Chanel, Bobo, Spielberg ...
  • They all went through a similar process, a journey of separation from forces in their lives that limited their growth and expression, this process like a right of passage, an initiation.
  • An initiation is a journey of growth, discovery, and transformation that allows you to find out who you are, where you are going and what you've got to offer to this world.
  • Welcome to the world of Entrepreneurship.

Tuesday, November 26, 2013

26/11 - remembering our friends .....

26/11 - Remembering the late - Ajit & Monica Chhabria, Sunil & Reshma Parikh, Sanjay & Rita Agarwal, Rohinton Maloo, Mohit Harjani, Lavina Harjani, Ashok Kapur, Anand Bhatt, Pankaj Shah, Vishnidas-Nilam-Gunjan Narang, Neeti-Uday-Samar-Kang, Rupinder Randhawa, Ashok Kamte, Hemant Karkare, Vijay Salaskar, Tukaram Omble and the rest

They were with us till only a few years ago. They are but memories today, framed as photographs on mantles and embedded in our hearts. We continue to shed tears as we remember them. For the loss is ours. At the same time life has gone on for us, their friends, their families and most of all, the next generation, their children. We will have learned to smile again so that we do not disappoint them, our loved ones in heaven. The most important aspect is the progress of the next generation. They are doing well. God Bless them.

Thursday, November 14, 2013

Happy Founders Day everyone!

Give me the strength lightly to bear my joys and sorrows.
Give me the strength to make my love fruitful in service.
Give me the strength never to disown the poor or bend my knees before insolent might.
Give me the strength to raise my mind high above daily trifles.
And give me the strength to surrender my strength to Thy will with love. -Tagore-

For having caused me to learn such and other noble words as from our school song `School First, House Next, Self last' - I thank you, my Cathedral and John Connon School! Happy Founders Day everyone!

Monday, October 21, 2013

Thank you for voting, fellow CCI members!

Dear Fellow Members of CCI

Friends, thank you for participating in large numbers at our club's elections last week.

With your support we have a fine team elected and I am quite sure that they will do a great job in the coming year. Congratulations to Mr. Sevantibhai Parikh, Mr. Rakesh Kapoor, Mr. Rajan Hiranandani, Mr. Sanju Kothari and Mr. Suresh Bafna, the winning candidates.

In my case I could not make it, but that's fair enough. There were seven candidates for five seats, so only five could win! Two did not. But no one lost! My gratitude to those who voted for me, and thereby supported my stated ideologies for our club.

On my part, I will keep encouraging the need to develop processes and systems at our club as a preferred way of managing our club. If so required by our club and given the opportunity I will guide and help with such development work, too. This will certainly help refine the services offered to members and result in increased levels of member satisfaction.  This will also ease the work stress of the management and administration. Our member's `yeh dil mange more'  and our desire for constant progress and improvements must continue. 

God bless us all! We are truly fortunate to be members of CCI.

Thanks & with warm regards,
With a request to stay in touch, my friends!

Rajiv Bhatia
(E) mandaterajiv@gmail.com
(T) 022-22672561

Tuesday, October 15, 2013

Processes and Systems for CCI - explained.



Dear Fellow Members of the Cricket Club of India Ltd.
  • Many of you have responded to my earlier letter and email and have made encouraging remarks. I thank you for the same and in response to numerous queries about what systems and processes are, how they will benefit members and requests for some examples, I have written to you once again. Listed below are some ideas which could be implemented over time, subject to the concurrence & cooperation of the Executive Committee, Committees and Sub Committee members.
  • Systems & Processes - Think of your own bodies. Consider how your organs work, how blood flows, how the mind thinks etc. All this happening in an organised and cohesive manner is what gives you the pleasure of living every day. Similarly, consider the working of the club, all its departments, facilities, member services etc. All working in an increasingly organised manner with the deployment of suitable information technology, will certainly help refine the services offered to members. This will result in increased levels of member satisfaction.  This will also ease the work stress of the management and administration.
  • Some ideas / examples for the implementation of processes and systems, to enhance member services satisfaction,  include:
Food
Systems,  procedures & IT deployment for
  • parcelling counters and booking systems
  •  staff training & standard operating practices deployment
  • 1-800- orders or web site booking for food delivery in nearby areas
  • RFID card topping up debit cards  like food courts in Thailand & other SE Asian countries
  • Room facilities online booking and confirmation
  • Restaurant table booking
  • Tablet computers for Point of Sales with Wifi / Near Frequency Communication
  • Food waste management
Electricity
Systems for Audits, measures for conservation and renewable energy options
Water Management
Systems & efficiency measures for storage, consumption, recycling etc.
Members issues / complaints
  • Systems - Online and offline, for members feedback and closure of issues raised.
  • Members help-desk like a call centre
Human Resources Development
  • Processes for Hiring, training, retention and organisational structures – HR Audit recommended by me earlier has now been carried out and the recommendations are to be implemented.
  • Organisation Structure to be developed.
Hygiene & Cleanliness
Processes for identification, adoption & monitoring of best practices
Children
Processes for
  • sports aptitude assessment, training and skills development processes
  • infants changing rooms/ facilities
  •  indoor play areas for kids
Senior Citizens
  • Concierge services
  • Training for the use of computers and mobile devices
  • Grocery purchases
IT & Data management
  • Members community online moderated discussion groups,  polls and members survey
  • Data safety systems
  • Formal CCI Club emails from cciclub.in server – making audit possible
  • CCTV functions to be enhanced for increased member & property security
  • Mobile phone application for CCI
  • Library Management Systems