Processes and Systems for CCI - explained.

Dear Fellow Members of the Cricket Club of India Ltd.

• Many of you have responded to my earlier letter and email and have made encouraging remarks. I thank you for the same and in response to numerous queries about what systems and processes are, how they will benefit members and requests for some examples, I have written to you once again. Listed below are some ideas which could be implemented over time, subject to the concurrence & cooperation of the Executive Committee, Committees and Sub Committee members.
• Systems & Processes - Think of your own bodies. Consider how your organs work, how blood flows, how the mind thinks etc. All this happening in an organised and cohesive manner is what gives you the pleasure of living every day. Similarly, consider the working of the club, all its departments, facilities, member services etc. All working in an increasingly organised manner with the deployment of suitable information technology, will certainly help refine the services offered to members. This will result in increased levels of member satisfaction.  This will also ease the work stress of the management and administration.
• Some ideas / examples for the implementation of processes and systems, to enhance member services satisfaction,  include:

Food	Systems,  procedures & IT deployment for parcelling counters and booking systems  staff training & standard operating practices deployment 1-800- orders or web site booking for food delivery in nearby areas RFID card topping up debit cards  like food courts in Thailand & other SE Asian countries Room facilities online booking and confirmation Restaurant table booking Tablet computers for Point of Sales with Wifi / Near Frequency Communication Food waste management
Electricity	Systems for Audits, measures for conservation and renewable energy options
Water Management	Systems & efficiency measures for storage, consumption, recycling etc.
Members issues / complaints	Systems - Online and offline, for members feedback and closure of issues raised. Members help-desk like a call centre
Human Resources Development	Processes for Hiring, training, retention and organisational structures – HR Audit recommended by me earlier has now been carried out and the recommendations are to be implemented. Organisation Structure to be developed.
Hygiene & Cleanliness	Processes for identification, adoption & monitoring of best practices
Children	Processes for sports aptitude assessment, training and skills development processes infants changing rooms/ facilities  indoor play areas for kids
Senior Citizens	Concierge services Training for the use of computers and mobile devices Grocery purchases
IT & Data management	Members community online moderated discussion groups,  polls and members survey Data safety systems Formal CCI Club emails from cciclub.in server – making audit possible CCTV functions to be enhanced for increased member & property security Mobile phone application for CCI Library Management Systems