Fellow Members of CCI
Last year my case to you was that of `detrimental
politics' versus `sound Governance and Professional Administration'. Shortly
thereafter in November 2011, the Organizational Development Committee or ODC
was born. This has comprised of professionals from among our club's membership.
In 9 months we have had 14 meetings and
numerous hours of legwork dedicated to our Organization. I thank the Executive
Committee collectively, for heeding to my request and its indulgence towards
professionalizing our club. I thank the President and Vice President for their
regular participation. I thank my
Committee members for their sustained involvement. I thank the staff & vendors for
their co-operation. The Office of The Secretary is appreciated as the pillar
& center of Organizational Development at the club.
There is no dearth of young professionals within the
club's membership who can and will contribute to our club's organizational
development, forever. To accelerate professionalism and deeply embody it into
the management of our club, we will need to keep adding them in to the
Executive Committee, as they may make themselves available to serve the club.
Some principles of and approach intended for sound
organizational development at our club, over the next 3 years:
- Transparency, Good Governance & Administration as the hallmarks of our management.
- Sports as a primary focus so that our club produces an ever increasing number of champions.
- Member Surveys, open house discussions, pro-active online and off-line member relationship systems, to ensure members participation in decision making.
- Professionally conducted departmental audits to assist our Committees particularly Housekeeping and Food & Beverages.
- Purchase Management Systems & Audits to ensure best practices.
- Human Resource Development – we have 350-500 people working for us at our club. HR Audits, improvement programs and training will ensure quality services for members in parallel with staff comfort. This will be commenced in early October 2012.
- IT based Systems. Adoption of standard operating practices. This will increase administrative and management efficiency and improve member experiences. Our once challenged IT infrastructure is constantly being streamlined. Members & Room Guests will start enjoying Wi-Fi Internet connectivity next week. This is only the beginning of an automated environment at our club.
- Future leaders and management do not happen automatically. Through leadership programs there must be a conscious effort on our part to ensure the organized development of future leaders and management from among the members of our Club.
Who or what I am matters little. Please focus on what
I have said & stand for. For your information my name is Rajiv Bhatia. And
the good news is that the choice is yours! In any event please do stay in
touch! Thank you for your kind attention.
thanks & regards
Rajiv Bhatia
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